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Fully managed IT for businesses between fifteen and two hundred staff. Fixed per-user pricing, a named engineer who knows your setup, and an SLA we publish rather than bury in an appendix.
Core Services
Everything you need to keep a modern business running securely, without the enterprise bloat.
Helpdesk
Unlimited support by phone, email, and portal, staffed 07:30 to 18:30 with out-of-hours cover for priority one. Every ticket goes to a human first, not a form.
Infrastructure
Servers, networking, firewalls, and Wi-Fi, whether on premises, in Azure, or the awkward mixture most companies actually run.
Microsoft 365
Migration, tenant hardening, Intune device management, SharePoint that people can navigate, and licensing reviews that usually save money.
Cyber Essentials
Certification support and the remediation work to actually pass it, rather than a checklist you fill in optimistically.
Backup & Recovery
Immutable backups, quarterly restore testing, and a documented recovery plan. We test restores because backups that have never been restored are a rumour.
Procurement
Hardware specification, purchase, imaging, and asset tagging, delivered configured to the desk.
Service Level Agreement
These are our actual rolling twelve-month averages, not our targets. We publish both because publishing only the target is how the industry got its reputation.
The First Thirty Days
A structured handover process to ensure we know your network better than the people who built it.
Discovery
We walk the site, inventory everything, and interview three people who use it daily. The list of what nobody documented is always the interesting part.
Discovery
We walk the site, inventory everything, and interview three people who use it daily. The list of what nobody documented is always the interesting part.
Risk report
You get a written assessment with what is urgent, what is expensive, and what we would leave alone for now.
Risk report
You get a written assessment with what is urgent, what is expensive, and what we would leave alone for now.
Tooling deployed
Monitoring, patching, and backup agents rolled out. From here we can see problems before you report them.
Tooling deployed
Monitoring, patching, and backup agents rolled out. From here we can see problems before you report them.
Handover from incumbent
We manage the conversation with your outgoing provider, including the awkward parts.
Handover from incumbent
We manage the conversation with your outgoing provider, including the awkward parts.
Review
First month of ticket data, patch compliance, and a revised priority list.
Review
First month of ticket data, patch compliance, and a revised priority list.
Transparent Pricing
Simple, per-user monthly billing with no hidden retainers.
Essential
- Helpdesk 07:30–18:30
- Patching and monitoring
- Microsoft 365 management
- Backup with monthly restore test
Complete
- Everything in Essential
- Out-of-hours P1 cover
- Named engineer
- Quarterly technology review
- Cyber Essentials maintained
Complete + Infra
- Everything in Complete
- Server & network management
- Firewall & Wi-Fi under contract
- On-site day every month
Hardware, licences, and project work are quoted separately. We would rather show them as line items than hide them in a per-user figure.
Sectors we know well
Professional Services
Legal and accounting firms where document retention and client confidentiality are contractual, not aspirational.
Manufacturing
Shop-floor systems that predate everyone in the building, plus the office network that has to talk to them.
Healthcare
Private practices and clinics under DSPT, where patient data handling has to survive an audit.
Three things most providers will not say
You probably need fewer licences than you are paying for. We audit this in month one and it usually pays for a chunk of our fee.
Some of your hardware is fine. The industry standard is a three-year refresh cycle because it suits the reseller margin, not because the machines stop working.
If your current provider is responsive and you like them, stay. We would rather lose a pitch than take on a client who did not need to move.
Let's talk.
Tell us what's broken or what you're planning.
Direct Contact
Existing Clients
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